Shipping Terms
🚚 Shipping Terms
💳 Payment Methods
Customers can choose products according to their personal preferences and needs, and cash on delivery is supported.
For returns, please refer to our store's return and exchange policy.
If you have any questions after receiving the goods, please contact our online customer service promptly. We provide 24/7 service!
📦 Logistics Terms
1. Shipping Fee: Free shipping on all orders 🎉
2. Shipping Time: After successful order submission, we will arrange shipment in sequence, with a shipping cycle of approximately 3 business days. We offer non-time-limited delivery service, shipping is available on weekends and public holidays.
3. Delivery Time: After order shipment, the estimated delivery time is 7-10 business days.
4. Signing Instructions:
When placing an order, please be sure to fill in an address and contact number where you can normally sign for packages.
Upon receiving your order, please check the outer packaging for damage, the quantity of goods to match your order, and the completeness of the shopping list. Do not provide your mobile verification code before signing for the package.
If the outer seal is damaged or torn, you have the right to refuse delivery.
If you are unable to sign for the package yourself, you may authorize someone else to sign on your behalf, and they should also check the package according to the above requirements. The courier is only responsible for delivering the goods to the address specified in the order. Anyone at that address (such as the receptionist, colleagues, etc.) can sign for the package on your behalf; we cannot guarantee that the designated recipient will sign for it.
⚠️ Risk Warning: Orders cannot be modified after confirmation. Please carefully verify the address and phone number when placing your order. We apologize for any inconvenience this may cause.
📌 Handling of Delayed Orders: Orders that cannot be delivered due to incomplete information will be held by the delivery company for 5 days. We will notify you by email; please reply promptly or contact customer service. If you do not receive a reply within 5 days, the order will be returned to the warehouse and a refund will be processed. We apologize for any inconvenience this may cause.
🔄 Returns & Refunds
If the goods you receive have quality issues, you can apply for a full refund.
Please refer to the relevant instructions on the sales page and in the order process for return and exchange methods and conditions.
Returned goods must be returned in their original condition, including all products, gifts, accessories, packaging, and accompanying documents. If you have a physical invoice, it must be returned as well, along with legally required invoices or other documents; otherwise, our company reserves the right to refuse your return, exchange, or refund application.
You understand and agree that when you apply for a return or exchange, or when our company is unable to fulfill all or part of the order, or when the contract is canceled or invalidated for any reason, our company will process your refund and handle the legally required invoices or invoices on your behalf.
❓ Frequently Asked Questions about Delivery
Q1: Can I specify a delivery time when placing an order?
A1: The specific delivery time depends on the service area corresponding to the "carrier company" in the order information.
Q2: How do I complain about a courier? A2: You can contact the local service hotline of the "carrier company" in the order information.
Q3: How long does delivery take?
A3: Generally, delivery will be made within 7 business days from the date of order shipment (excluding Sundays).
Q4: What should I pay attention to when signing for the package?
A4: Please ensure the outer packaging is intact. If any damage is found, the recipient has the right to refuse delivery.
Q5: Do I need to provide identification when receiving the goods?
A5: No. The courier is only responsible for delivering the goods to the address specified in the order. Anyone at that address (such as a receptionist) can sign for the package; it is not guaranteed that the designated recipient will sign for it.
Q6: What if someone else signs for my order?
A6: In this case, please contact the local customer service of the "carrier company" in the order information.
Q7: How can I check the delivery status of the partner logistics company?
A7: Please check through the official channels of the "carrier company" in the order information.
If you have any questions about the specific terms or delivery, please contact us at service@mail.bcbiuduh.com. Our customer service team is available 24/7!